Just as we could have rode into the sunset, along came the Internet, and it tripled the significance of the PC.
Leaders have to act more quickly today. The pressure comes much faster.
I think complexity is mostly sort of crummy stuff that is there because it's too expensive to change the interface.
I think it is inevitable that people program poorly. Training will not substantially help matters. We have to learn to live with it.
The telephone is a 100-year-old technology. It's time for a change. Charging for phone calls is something you did last century.